Privacy Policy & Terms of Service

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: name, email address, phone number, and other contact details you provide.

  • Usage Data: information about how you interact with our website or application (e.g., pages visited, time spent, actions taken).

  • Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use collected data to:

  • Provide and improve our services.

  • Communicate with you regarding updates, support, and promotions.

  • Ensure security and prevent fraudulent activity.

  • Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share data only with:

  • Service Providers who help us operate the platform (e.g., hosting, analytics, customer support).

  • Legal Authorities if required to comply with laws or regulations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience.

  • Analyze traffic and usage patterns.

  • Remember your preferences.

  • You can disable cookies in your browser settings, but some features of the service may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to provide services or comply with legal obligations.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Opt out of marketing communications.

  • Withdraw consent for data processing.

Terms & Conditions

These terms and conditions (“Terms”) are an agreement between you (“Customer” or “you”) and Sound Stories NZ (“Company,” “we,” “us,” or “our”) and govern your use of any digital products or services (“Products”) offered by the Company.

  1. No Refund Policy
    By purchasing any of our digital products, you acknowledge and agree that all sales are final and non-refundable. Once the purchase is made, you will not be eligible for any refund, in whole or in part, regardless of the reason for the cancellation or termination of the purchase.

  2. Product Description
    We strive to provide accurate and up-to-date information about our products on our website. However, we do not warrant that the descriptions or any content on the website are accurate, complete, reliable, current, or error-free.

  3. Non-transferability
    Purchases of our digital products are non-transferable. You may not transfer, assign, or sell any purchased products to any other person or entity.

  4. License Agreement
    Your purchase of a digital product constitutes a license agreement between you and the Company. This license grants you the right to use the purchased product for your personal use, subject to compliance with these Terms and does not include resell rights license.

  5. Limited Liability
    The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use the purchased products.

  6. Modification of Terms
    The Company reserves the right to modify these Terms at any time without prior notice. By continuing to use our Products after any revisions become effective, you agree to be bound by the updated Terms.

  7. Severability
    If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

  8. Governing Law
    These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.
    By purchasing our digital products, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you have any questions or concerns regarding these Terms, please contact us at hello@soundstories.co.nz